Financial incidents
Suspected duplicate or incorrect entry
Pause automatic posting and contact support before changing the Vatteo record. Vatteo preserves the original, reversal, and corrected-entry lineage.
Vatteo help centre
Clear answers for a cleaner payout close.
Follow practical guides for Shopify payouts, QuickBooks mappings, variance investigation, and month-end close—or contact Vatteo directly when you need help.
Getting started6 min read
How to connect Shopify to QuickBooks Online with Vatteo
Install Vatteo from Shopify, connect the correct QuickBooks Online company, and confirm the accounting workspace is ready.
Open the guide →Payout reconciliation
How to reconcile a Shopify payout in Vatteo
Review the payout components, approve mappings, inspect the balanced journal, and match the Shopify deposit to the bank.
7 min readTroubleshootingHow to investigate a Shopify payout variance
Identify whether a difference comes from payout activity, Shopify settlement timing, account mapping, or the bank deposit.
7 min readQuickBooks mappingsHow to set up QuickBooks account mappings for Shopify payouts
Map Shopify sales, refunds, fees, tax, disputes, clearing, and bank activity to compatible QuickBooks accounts.
8 min readMonth-end closeHow to complete a Shopify month-end close in Vatteo
Check payout coverage, tax, COGS, journals, bank matches, and exceptions before signing off the accounting period.
9 min readProduct tourHow to explore Vatteo with the sample workspace
Use synthetic payouts to review mappings, variances, reports, and month-end close without sending sample data to QuickBooks.
5 min readContact Vatteo
Still need help?
Email the store domain, payout reference, and a description of the issue. Never send Shopify tokens, QuickBooks credentials, invitation links, or customer personal data.
Security
Suspected unauthorized access
Email [email protected] with “Security” in the subject line. Do not include credentials or personal data.